Iron Fit You Effective date: 1 August 2025 Last updated: 1 October 2026
1. Scope and seller
This policy applies to purchases of the Iron Fit Band through our website purchase page where Iron Fit You is identified as the seller on the invoice. It covers physical products; it does not set the cancellation terms for separately purchased app subscriptions or other services.
Iron Fit You 506-507, Fortune Business Hub, Science City Road, Ahmedabad, Gujarat - 380060, India Email: info@ironfityou.com Telephone: +91 98985 38535
This policy preserves all mandatory consumer rights. If applicable law provides a longer period, a different remedy, or more favorable protection, that protection takes precedence. A manufacturer warranty does not replace the seller's statutory responsibilities.
For purchases from another retailer, contact the seller shown on your invoice. You may also contact us for assistance with the manufacturer's warranty where applicable.
2. Cancelling an order
You may cancel an order before dispatch by contacting info@ironfityou.com or +91 98985 38535 with your order details. We will cancel an order that has not been dispatched and refund the amounts paid for it, including any delivery charge, without a cancellation fee.
After dispatch, we may be unable to stop delivery. This does not remove your applicable withdrawal, return, or refund rights. Contact us so that we can explain the return arrangements; a refund is not restricted to cases where replacement is unavailable.
3. Withdrawal from an online purchase
Brazil
Where Brazilian consumer law applies to an online purchase, you may exercise the right of withdrawal within 7 calendar days of receiving the product, without giving a reason. Send a clear statement that you wish to withdraw, identifying the purchase, to our email or telephone contact above within the applicable period.
We provide return shipping and refund all amounts required by law, including the purchase price and delivery charges, without imposing a withdrawal fee. Refunds following statutory withdrawal are made immediately as required by law, with any monetary adjustment required by Brazilian law. The ordinary processing estimate in Section 8 does not postpone this obligation.
Italy and the European Union
Where Italian or other applicable EU consumer law applies, you may withdraw from an online purchase within 14 calendar days of receiving the product, without giving a reason. For goods in one order delivered separately, the applicable period begins when the last goods are received, as required by law. Any statutory extensions of the period remain available.
To withdraw, send an unequivocal statement identifying the purchase to info@ironfityou.com or notify us using the contact details in Section 1. You may use the optional form in Section 13, but its use is not required. It is sufficient to communicate your withdrawal before the period expires; prior approval is not a condition of exercising this right.
Return the goods without undue delay and within 14 calendar days after communicating withdrawal, unless we arrange to collect them. We provide return shipping. Contact us promptly for the return arrangements so that your applicable deadline can be met.
We reimburse the purchase price and the cost of our least expensive standard outbound delivery option without undue delay and no later than 14 calendar days after receiving your withdrawal notice. Additional charges for a more expensive delivery option you expressly chose need not be reimbursed unless the law requires otherwise. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first, as permitted by law.
Refunds use the original payment method unless you expressly agree to another method that incurs no charge. No restocking or withdrawal fee applies. You may be responsible only for an actual reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics, and functioning, and only where the law permits. Merely opening the packaging does not automatically remove the right of withdrawal.
India and other markets
Where no statutory change-of-mind withdrawal right applies, we do not offer an additional voluntary return merely because of a change of mind or personal preference, unless a more favorable offer was expressly made for your purchase. This does not restrict rights relating to defective, damaged, misdescribed, wrongly supplied, or undelivered products, or other remedies required by applicable law.
4. Defective, damaged, or incorrect products
Contact us promptly if the product is defective, arrives damaged, is incomplete, or differs from what you ordered or from its description. Reporting delivery issues within 7 days helps us investigate quickly, but this is a service request, not a cutoff for statutory warranty or other mandatory claims.
We may offer troubleshooting, repair, or replacement where appropriate. Your legal rights to choose or obtain a remedy remain available. We will not insist on replacement where the law entitles you to a refund, price reduction, or another remedy. If a replacement cannot be provided, a defect is not resolved within the applicable period, or a remedy fails, we will provide the remedy required by law.
In Brazil, statutory rules for durable goods generally provide a 90-day period for complaints about apparent defects, with the period for hidden defects starting when the defect becomes apparent. Applicable rules concerning commercial warranties and the calculation or suspension of periods remain preserved. If a defect is not remedied within the statutory maximum of 30 days, you may choose the applicable replacement, immediate refund with monetary adjustment, or proportional price reduction. Immediate remedies remain available in the situations prescribed by law.
In Italy/EU, the statutory legal guarantee for new goods generally covers a lack of conformity existing at delivery that becomes apparent within 2 years of delivery. Repair or replacement must be free of charge and completed within a reasonable time without significant inconvenience. Price reduction or termination and reimbursement are available in the circumstances required by law. Any additional rights concerning goods with digital elements, necessary updates, or longer statutory protection remain applicable.
In India, applicable consumer rights concerning defects, misleading descriptions, delivery failures, and other legally required remedies remain preserved.
5. Six-month manufacturer warranty
The Iron Fit Band is supplied with a six-month manufacturer warranty against manufacturing defects. For purchases covered by this policy, the warranty period runs from delivery. Submit claims through the contact details in Section 1 with your proof of purchase and a description of the problem. We handle these claims and coordinate the appropriate repair or replacement without charge for a covered manufacturing defect, including necessary return shipping.
This warranty does not cover damage caused by misuse, accidents, use contrary to the supplied instructions, or unauthorized modifications or repairs that caused the problem. Normal wear is not itself a manufacturing defect. An unrelated modification or missing packaging does not automatically invalidate a claim.
The six-month warranty is additional to mandatory consumer protection. Its expiry does not end statutory claims, and it does not reduce the legal guarantee applicable in Italy/EU or the complementary protections applicable in Brazil. You do not have to claim solely against the manufacturer where the seller is responsible under applicable law.
6. How to request a return or remedy
- Contact info@ironfityou.com or +91 98985 38535.
- Provide your name, order number or other proof of purchase, and the product concerned. For a defect claim, describe the issue and when it appeared. A change-of-mind statutory withdrawal does not require a defect or a reason.
- Share relevant photos or videos where reasonably possible. We may reasonably examine a product, but photographs, videos, or an original invoice are not absolute conditions where another means of establishing the purchase or problem is available.
- We will provide return arrangements and the relevant return address. A timely withdrawal notice remains valid while arrangements are being made. Contact us again if you have not received instructions in time to meet a return deadline.
- Pack the product securely and include the accessories supplied with it where relevant. Use the original packaging if available; suitable alternative packaging is acceptable. Keep the collection receipt or shipment tracking details.
Where reasonably possible, remove your personal information and disconnect the device from your account before returning it. If a fault prevents this, tell us so that we can assist. This is not a condition that removes your statutory rights. Returning the band does not automatically delete your IFY account; account deletion is addressed in our Privacy Policy.
7. Return shipping and transit
We provide return shipping for eligible returns, including statutory withdrawals and covered defect or warranty claims. Follow the shipping or collection arrangements we provide. If you arrange shipping yourself, contact us first where possible; we reimburse costs where required by law. Failure to obtain prior shipping instructions does not itself invalidate a timely statutory withdrawal or mandatory claim.
Use suitable protective packaging and keep evidence of dispatch. Contact us promptly if a return is delayed or lost. We do not impose a blanket exclusion of responsibility for return-shipping loss; responsibility is determined by the shipping arrangements and applicable law. Loss or delay by a carrier we appoint does not automatically remove your remedy.
8. Processing and refunds
Our ordinary processing target is 5–10 business days after receiving a returned product for assessment and the applicable replacement or refund. We will communicate the outcome and any relevant delivery information. Replacement delivery time is additional to processing time.
This target does not extend a statutory deadline or justify delaying a refund that must be made sooner. Brazilian statutory withdrawal refunds and Italian/EU withdrawal refunds follow Section 3. Other mandatory refunds follow the deadlines required by applicable law.
Refunds are returned to the original payment method unless another lawful method is expressly agreed. We do not substitute store credit for a legally required monetary refund without your agreement. A bank or payment provider may take additional time to show an initiated refund; this does not extend our own legal obligation to initiate or make reimbursement on time. We can provide the refund reference for follow-up.
9. Limits of voluntary coverage
Subject to mandatory rights, an additional voluntary return or manufacturer-warranty claim may be refused where the issue is solely normal wear, damage caused by misuse or an accident, or a modification or repair that caused the fault. An expired commercial warranty does not remove a statutory remedy that is still available.
Personal preference or dissatisfaction with a correctly described wellness estimate is not, by itself, a manufacturing defect. However, this does not remove a statutory withdrawal right or a claim that the product is faulty, fails to perform as advertised, or does not conform to the purchase contract.
10. Compatibility and wellness use
Review the compatibility information and product description provided before purchase. The band is intended for fitness and general wellness, and its sensor measurements and calculated insights are estimates. It is not intended to provide medical diagnosis or treatment decisions.
Expectations beyond clearly disclosed product capabilities do not by themselves establish a defect. Conversely, compatibility statements, advertising, and promised functions form part of the assessment of conformity under applicable law. Describing a product as a wellness device does not excuse a defect, misleading claim, safety issue, or failure to meet the description.
11. Complaints and contact
Iron Team — Support Email: info@ironfityou.com Telephone: +91 98985 38535 Address: 506-507, Fortune Business Hub, Science City Road, Ahmedabad, Gujarat - 380060, India
For complaints covered by Indian e-commerce requirements, we acknowledge receipt within 48 hours and address the complaint within one month, as required by applicable law. Other applicable complaint-handling deadlines remain preserved. Contacting us does not prevent you from approaching a consumer-protection authority, regulator, or competent court.
12. Policy changes
We may update this policy for future purchases and identify the revision date. A later change does not retroactively reduce the rights or more favorable purchase conditions applicable to an existing order. Mandatory legal protections apply regardless of the version of this policy.
13. Optional withdrawal form — Italy/EU
You may copy the following form into an email or written notice. It is optional; any clear statement of withdrawal is sufficient. Complete only the details relevant to your purchase.
To: Iron Fit You, 506-507, Fortune Business Hub, Science City Road, Ahmedabad, Gujarat - 380060, India; info@ironfityou.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
- Product(s):
- Order number, if available:
- Ordered on / received on:
- Consumer name(s):
- Consumer address:
- Date:
- Consumer signature(s), only if this form is submitted on paper: